Building hours are from 9 AM - 5 PM on Monday - Sunday.

Face masks will be required.

Our awesome staff is also answering calls (800-424-4232), emails, and direct messages on our website Chat Bot.

Big Bear Visitor Center

Local Number: 909-866-7000
Toll Free: 800-424-4232
40824 Big Bear Blvd.
Big Bear Lake, CA 92315


The best tool you could ever travel with is knowledge! In Big Bear, many of our visitors trek from regions and climates very different from our own mountainous geography. Our mission is to educate our guests on the best ways to get here, enjoy their stay here, and depart with a strong desire to return! That said, we'd like to address a few frequently asked questions to get you started:

What is the Big Bear Visitor Center?

The Big Bear Visitors Center is the #1 source for information for visitors to Big Bear Lake. Also a valuable resource for residents, we provide people with information about lodging, dining, recreation, and more. The Visitors Center also provides firsthand information during emergencies, special events, and during the holidays to make traveling to Big Bear a smooth and enjoyable process. Our Visitors Center is located in The Village on the corner of Pine Knot Ave and Big Bear Blvd.

Check out our Trip Advisor ratings and info!

Where is the Visitors Center located?

The Visitor Center is located at:

The corner of Pine Knot Ave and Big Bear Blvd.
40824 Big Bear Boulevard
Big Bear Lake, CA 92315

What kind of information can I get at the Visitor Center?

The information provided by the Visitor Center staff is very broad. You can always get basic information on lodging, dining, and activities in Big Bear, but the true value you'll get are the insights from local staff members who call Big Bear their home! The first hand recommendations and guidance you'll receive from our staff could be essential in determining the best hiking trail or picnic area for you and your family, or which route to take into or out of Big Bear. We also have a great opportunity to provide information on local weather and road conditions throughout the year.

What facilities are available to guests at the Visitor Center?

We're proud to provide access to FREE Wifi for all of our visitors. We also have public restrooms. Inside the Visitors Center you can find Visitor Guides and brochures for local events and activities. Our lodging guide is also available in the Visitors Center.

Does the Visitor Center sell Adventure Passes?

Yes we do! Adventure Passes are available in the Visitors Center for $5/day or $30/annual pass each purchased with cash or credit card. Day passes are good for the day you purchased them and there is no limit to the number of passes someone may purchase at one time.