Right in the heart of the Village is your one-stop Visitors Information Center. Visit the Center for the most complete information provided by a friendly Big Bear local, who knows the ins and outs of what’s happening and things to do in Big Bear.
You may visit the Visitors Center daily from 9 a.m. to 5 p.m. (see below for Holiday hours). Here you will find literature and brochures from various lodges, restaurants, shops, recreation, services and attractions. Big Bear map information and other useful guides are available to help you get around town, on the lake or on the trails, as well. Get up-to-the minute weather reports, road conditions and other useful Big Bear map assistance. Here you can purchase a day-use Adventure Pass for access to the wilderness. The Big Bear Visitors Center is a great place to find out what events are happening around town with a calendar of events kiosk at the front entrance. Don't forget to pick up a souvenir. Find calendars, stuffed bears, post cards, mugs and other trinkets to capture your memories at the Big Bear Visitors Center.
Local Number: 909-866-7000
Toll Free: 800-424-4232
630 Bartlett Rd.
Big Bear Lake, CA 92315
When you're going on vacation, there are many tools you will need in order to have a safe and pleasing journey to a new local. This is especially true in Big Bear, where many visitors are from regions and climates that can be very different from the mountainous geography of Big Bear. One of the best tools you will discover during your travels to Big Bear is our Visitors Center. It is open 7 days a week with the mission of educating our guests on how to best enjoy our forested community.
With a staff of friendly Greeters, there isn't any question about Big Bear we can't help you answer. So if you need anything, don't hesitate to stop in and speak to one of our staff members or pick up some free literature! We'd also like to address a few frequent questions that many visitors have found helpful once answered:
Q: What is the Big Bear Visitors Center?
A: The Visitors Center is centrally located in the Village and is a source of information for visitors to Big Bear Lake, as well as many people who call Big Bear Home. We also help provide people with firsthand information during times of emergency or during events to make traveling to Big Bear a smooth and enjoyable process.
Q: When is the Visitors Center open?
A: We're open daily from 9 AM to 5 PM and on major holidays we are open 11 AM to 3 PM. You can also reach us on the telephone during those hours by calling, 909-866-7000.
Q: Where is the Visitors Center located?
A: The Visitors Center is located in the heart of Big Bear's Village, at 630 Bartlett Rd., Big Bear Lake, CA 92315. Free parking is available behind the building in the Bartlett Parking Lot.
Q: What kind of information can I get at the Visitors Center?
A: The information provided by the Visitors Center staff is very broad. You can always get basic information on lodging and dining at the Visitors Center. You can also get a great deal of information on various activities in Big Bear. But the most useful information you can get at the Visitors Center is insight from local staff members who have lived in Big Bear for a majority of their lives. The first hand recommendations and guidance you'll receive from our friendly Visitor Center Greeters could be essential in determining the best hiking trail or picnic area for you and your family, or which route to take into or out of Big Bear. We also have a great opportunity to provide information on local weather and road conditions throughout the year.
Q: What facilities are available to guests at the Visitors Center?
A: We're proud to provide access to FREE Wifi for all of our visitors. We also have public restrooms that are open 24/7 and a beautiful garden with a picnic table. The Visitors Center also provides free parking in the heart of The Village. Inside the Visitors Center you can find visitor's guides and brochures for local events and activities. Our lodging guide is also available in the Visitors Center, as well as in our entry way.
Q: Does the Visitors Center sell Adventure Passes?
A: Yes we do! Adventure Passes are available in the Visitors Center for $5/day or $30/annual pass each purchased with cash only. Day passes are good for the day you purchased them and there is no limit to the number of passes someone may purchase at one time.